Refund and Returns Policy

Refund and Return Policy for Digital Products

Effective Date: [Insert Date]

At [Your Shop Name], we strive to ensure customer satisfaction with our digital products. Please review our refund and return policy for digital purchases below.

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Refund Policy

Due to the nature of digital products, we generally do not offer refunds once a product has been downloaded or accessed. However, we are committed to resolving any issues to ensure your satisfaction.

Refunds may be considered under the following circumstances:

• Technical Issues: If you encounter a problem accessing or downloading the product that cannot be resolved by our support team.
• Product Not as Described: If the digital product does not match the description or preview provided on our website.

Refund Requests:
To request a refund, please contact us at [Your Contact Email] within 7 days of purchase. Include your order number and a detailed description of the issue.

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Exchange Policy

If you accidentally purchased the wrong digital product, we may offer an exchange for a different product of equal value, provided the original product has not been downloaded.

Exchange Requests:
To request an exchange, contact us at [Your Contact Email] within 7 days of purchase with your order details.

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Exceptions

Refunds and exchanges will not be granted for:

• Change of Mind: Purchases made accidentally or if you no longer want the product.
• User Error: Issues due to lack of compatibility with your device or software. Please ensure you review product requirements before purchasing.

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Support and Assistance

If you encounter any issues or require assistance, please reach out to us at [Your Contact Email]. We are here to help resolve any problems to ensure you can enjoy your purchase.

Thank you for choosing [Your Shop Name] for your digital product needs!